Your Membership Card

You will receive a membership card for each family member enrolled in Senior Care Plus. Please contact our Customer Service Department if you misplace your card.

Download Your Member ID Card to Your Smartphone
You will typically receive your Senior Care Plus Member ID card by mail within 10 days of your plan activation date. Visit the App Store or Google Play Store from your smartphone – iPhone or Android and search for and then download the Hometown Health free app. When first using the app, your login ID will be your member number and a personal identification number (PIN) will be your four-digit birth year.

Sample HMO Membership Card.  Note the logos for Emergency Care on the back of the card. OneHealth in Southern Nevada and PHCS Healthy Directions network outside of Nevada.

Sample PPO Membership Card.  Note the logos on the back of the card.  The OneHealth logo indicates Primary Care access in Southern Nevada and PHCS logo indicates the PHCS Healthy Directions network for Emergency Care outside of Nevada.

Here are a few terms that you may see listed on your Member ID Card:

Effective Date: The date on which your Senior Care Plus plan policy becomes effective.

Name: Member name.

PCP: Your Primary Care Physician.

Enrollee #: The member number to identify your policy.

SDS Copay: Same Day Surgery co-payment.

Hospital Copay: Inpatient hospitalization co-payment.

UC/ER Copay: Urgent Care Center/Emergency Room co-payment. (Benefit limit may apply.)

Office Copay: Medical office visit co-payment (payable to your Primary Care Physician or specialist at the time of service).

Rx Copay: Prescription drug co-payment. Generic copayment/brand name copayment.

NOTE: Please present your Senior Care Plus membership card and pay any copayment due at the time you receive services. If you fail to present your membership card or notify the provider that you have Senior Care Plus coverage, you may be responsible for paying for the services rendered during that visit.