Member Grievance Procedure
…Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5…
Member Rights & Responsibilities
…you from discrimination or unfair treatment. We do not discriminate based on a person’s race, ethnicity, national origin, religion, gender, age, mental or physical disability, health status, claims experience, medical…
About Us
…Care Plus depends on contract renewal. Senior Care Plus is open to: All Medicare beneficiaries eligible by age or disability in Carson City, Clark, Nye Storey or Washoe County. Beneficiaries…
Teladoc
…and needs are resolved. Due to high demand for healthcare nationwide, people are experiencing longer than usual wait times – both at in-person care sites and at Teladoc. Teladoc expects…
Enroll
…here for a 2026 Effective date Senior Care Plus is open to the following individuals: For Medicare Advantage – All Medicare beneficiaries eligible by age or disability in Carson City,…
Select Plan
…maximum of any of our plans. The Select Plan is available to Medicare beneficiaries in Washoe County, Storey County and Carson City and is an excellent choice for individuals who…
Patriot Plan
…Part B rebate each month you are on the plan. The Patriot Plan is available in Washoe County, Storey County and Carson City and members enjoy a low out-of-pocket max…
Statement of Nondiscrimination
…or sex, you can file a grievance with: Compliance Officer 10315 Professional Circle, Reno, NV, 89521 800-611-5097, 800-833-5833 (TTY) DontDiscriminate@hometownhealth.com You can file a grievance in person or by mail,…
Coverage Determinations & Appeal Rights
…Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m….
Resources
…a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m. GYM BENEFITS Learn More About MyChart…
Renown Preferred Plan
…utilizes Renown Health primary care providers and is available to Washoe County, Storey County and Carson City residents. Renown Preferred Plan members will enjoy a $0 premium and a low…
Customer Service & Support
…Service 711 Call Customer Service Monday – Friday, 7 a.m. to 8 p.m. Saturday – Sunday 8 a.m. to 8: p.m. Email Customer Service In Person 10315 Professional Circle –…
Extra Help
…extra help you get. Your Level of Extra Help – Cost Sharing Call Center 775-982-3112 Call Center Hours: Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday –…
Extensive Duals Plan
…If you reside in Washoe County or Carson City and have Medicare AND Medicaid, the Extensive Duals Plan is outstanding, benefit-rich option that offers considerable out-of-pocket savings. Senior Care Plus…
Chat with Us
…documents. MYCHART Call Center 775-982-3112 Call Center Hours: Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll…
Policies & Procedures
…800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday -…
Prescription Drug Transition Policy
…Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521…
Prescriptions
…8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m. View Slide Deck: 2025 Understanding Your Rx Benefits…
Gym Benefit
…is most convenient. We have many different participating gyms throughout Reno, Sparks, and Carson City, Nevada. Members in southern Nevada can submit a gym benefit reimbursement claim for up to…
Mail Order Information
…Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m….
Benefits and Enrollment Meetings
…in person? Call and speak with a Senior Care Plus Enrollment Specialist to understand your particular health care needs and guide you to the right Senior Care Plus Plan. You…
Accessing Care
Accessing Care As a Senior Care Plus Member you have care options for in-person, at home and virtual visits. Finding Care Providers, Urgent Care vs Emergency Room Find a Doctor…
Del Monte Senior Seminar Series
…how she reinvented herself after decades as a prison doctor – embracing new roles as an author, speaker, consultant, and bikini model. See Program Details and RSVP Here Advanced Care…
Definitions
…person with Medicare who is eligible to get covered services, who has enrolled in our Plan and whose enrollment has been confirmed by the Centers for Medicare & Medicaid Services…
Sock Give Away
…one of the locations below during the days and times listed. One pair of socks per person. The free sock giveaway goes through November 30 or while supplies last. Download…
Senior Care Plus PDP Mail Order Information
…Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m….
Senior Care Plus Newsletter
Benefits Bulletin Get the latest news from Senior Care Plus! Click on a button below to view a PDF version of your Benefits Bulletin. Winter 2023 spring 2023 Winter 2022…