Make a Payment
…Credit Card Payment Senior Care Plus members can setup recurring credit card payments securely over the phone by calling 775-982-3112 or coming into our office. Please note if you setup…
Service Area
…A or B. Members must be a resident of Nevada. Benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations,…
Referral Process
…comfort of your home as a convenient, cost-effective emergency room alternative. DispatchHealth Virtual Visits Senior Care Plus members have two options when it comes to accessing virtual care. Virtual Care…
Request Information
…Care Plus by emailing us at scpsales@hometownhealth.com. The person whom you contact to discuss plan options is employed by Hometown Health, which is not an agency of the Federal government….
Fall Free
…and complete the simple form that attests that you watched video. Step 3: Wait 4-6 weeks for your $5 Healthy Rewards to be added to your Healthy Rewards Card. If…
Appeals and Grievance Form
Appeals and Grievance Form Please complete the form below and click submit….
Pharmacy Search
…hard copy of the Pharmacy Directory via mail by completing the Request a Document Form Pharmacy Directory (English) View Printable 2026 Pharmacy Directory View online pharmacy locator Renown Pharmacy -…
About Us
…each year. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Members may…
Teladoc
…visit, you will need to set up a Teladoc account and share your medical history on the app or on the account set up page. Completing this step in advance…
Prospective Member Frequently Asked Questions
…onto this insurance as well. Some common examples of special elections include: new to Medicare, new to the service area, low income subsidy, retiring and losing group health coverage. An…
Organization Determinations
…to Senior Care Plus, please address the request to: Senior Care Plus 10315 Professional Circle Reno, NV 89521 You may also fax completed requests to Senior Care Plus at 775-982-3743….
Member Disenrollment Rights
…plan, we must tell you our reasons in writing for ending your membership. We must also explain how you can make a complaint about our decision to end your membership….
TeleHealth
TeleHealth & Virtual Visits Senior Care Plus members have two options when it comes to virtual visits. Renown Health TeleHealth Virtual Visits Residents in Northern Nevada can utilize Renown Health’s…
Medicare Best Available Evidence
…part of this process, Senior Care Plus is required to take the following actions: Complete CMS BAE Assistance worksheet with plan and beneficiary information. Ask the beneficiary (or the beneficiary’s…
Senior Care Plus Member Experience Survey
…Care Plus are invited to participate in the survey. How long will the survey take? The survey should take about 15 minutes to complete. Is my participation mandatory? No, participation…
New To Senior Care Plus? Let’s Get Started
…Each one takes about 5 minutes to complete. Welcome to Senior Care Plus Step 1 – Learn More Understanding Claims and Bills Step 2 – Learn More Using your Supplemental…
Precertifications
…deductible and copayment under the policy. It is important to remind your physician of these precertification requirements. Both you and your physician can contact our Customer Service Department to complete…
Customer Service & Support
Customer Service Experience Exceptional Support Senior Care Plus provides dedicated personal assistants ready to support your needs with exceptional customer service. We understand the unique needs of our senior community,…
Chat with Us
…Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Email customer_service@hometownhealth.com…
DispatchHealth
DispatchHealth Partnered with Senior Care Plus Care Delivery for Your Urgent Health Needs Senior Care Plus has partnered with DispatchHealth to deliver high-quality medical care to the comfort of your…
Northern Nevada Meetings
…we embark on a low-impact walk where you can interact with like-minded community members and healthcare professionals from Renown Health and Senior Care Plus while getting your exercise. Join us…
Prescription Drug Benefit Resources
Prescription Drug Benefit Resources Understanding Your Prescription Drug Benefits Explore Our Comprehensive Guide On Prescription Drug Benefits. At Senior Care Plus, we provide the latest resources and information to help…
Prescription Drug Transition Policy
…Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521…
Hearing
…the Complete plan received up to $400 toward the cost of up to two hearing aids from NationsHearing every benefit period. For members with the Renown Preferred Plan, the Essential…
Plan Information
…in Washoe, Nye, Storey, Clark Counties, and Carson City Unavailable in all other Nevada counties Attend a Free ABC’s of Medicare Webinar Learn about Medicare from the comfort of your…
Order Completed
[tec_tickets_success]…
Southern Nevada Gym Benefit
…$30 per month for members in Clark and Nye Counties. Complete and submit the form below along with your receipt to be reimbursed for your gym expense. Reimbursement Claim Form…
Mail Order Information
…Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m….
Learn About Medicare
…Specialist Today 775-982-3158 (TTY 711) Webinars Learn about Medicare Advantage and Senior Care Plus from the comfort of your couch Attend a Virtual Webinar – Register Today! ABCs of Medicare…
Walking for Wellness
…low-impact walk where you can interact with like-minded community members and healthcare professionals from Renown Health and Senior Care Plus while getting your exercise. Walking for as little as 30…