COVID-19
…Hometown Health’s Chief Medical Officer, about some common questions related to the COVID-19 vaccine. Our parent company, Renown Health, is proud to have administered more than 80,000 dose one and…
Pharmacy Search
Pharmacy Search CVS Pharmacy and Renown Pharmacy are the Senior Care Plus preferred pharmacies. Please check the pharmacy directory for locations and additional pharmacy information. Pharmacy Network Directories Request a…
Documents
…Updated (10/14/25) Dental Benefits at a Glance Updated (09/25/25) Over-the-Counter Catalog Updated (09/25/25) Summary of Benefits – Spanish Updated (09/25/25) Renown Preferred Plan Evidence of Coverage Updated (10/01/25) Evidence of…
Statement of Nondiscrimination
…or sex, you can file a grievance with: Compliance Officer 10315 Professional Circle, Reno, NV, 89521 800-611-5097, 800-833-5833 (TTY) DontDiscriminate@hometownhealth.com You can file a grievance in person or by mail,…
Coverage Determinations & Appeal Rights
…Address: Senior Care Plus 10315 Professional Circle, Reno, NV 89521 Fax: 775-982-3745 Email: pharmacy-hometownhealth@hometownhealth.com You may ask for a redetermination by calling 775-982-3112 or your prescriber may ask us on…
Personal Assistants
Personal Assistant Program Benefits Senior Care Plus members who have a Renown-based primary care provider have access to a personal assistant. Appointment scheduling and health care screening coordination Specialist referrals…
Del Monte Senior Seminar Series
Del Monte Senior Care Plus Senior Seminar Series Renown Medical Group – Senior Care Del Monte hosts an informational seminar series with topics of interest to Senior Care Plus members….
Complete Plan
Complete Plan Enroll Now View the 2026 Plan View the 2025 Plan Benefit-Rich, Complete Plan for Southern Nevada The Complete Plan offers residents of Clark County and Nye County a…
Enrollment Specialist Meetings
…he has been employed by Senior Care Plus, helping Nevadans navigate the confusing world of Medicare. Schedule a Meeting with Chris RSVP for a Benefits Meeting Schedule a Phone Call…
Over-the-Counter Benefits
…NationsOTC. NationsOTCs offers hundreds of high-quality OTC products with fast, free shipping. See below for the coverage amount for your particular plan: 2026 Quarterly Coverage Amounts Renown Preferred Plan Coverage…
Help Center
…Current Members Prospective Members Resources Renown Health Hometown Health Prescription Coverages Find a Doctor Senior Care Plus Plans Personal Assistants for Members Welcome to Senior Care Plus Booklet Renown Health…
Member Meetings
…In-person meetings held at the Hometown Health building at 10315 Professional Circle, Reno, NV 89521 RSVP for an in-person meeting at the Hometown Health Building Community Locations We also hold…
Member Grievance Procedure
…Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5…
Organization Determinations
…to Senior Care Plus, please address the request to: Senior Care Plus 10315 Professional Circle Reno, NV 89521 You may also fax completed requests to Senior Care Plus at 775-982-3743….
Retirement-Seminars
…Benefits Seminars are held quarterly at the Hometown Health building in south Reno. RSVP below and you will receive an email reminder the day before the event. In-Person Seminar Sign…
Documentation
Documentation Compliance Program We promote ethical conduct and compliance with laws and regulations to guide all employees in their daily work. Our commitment is supported by the Renown Health code…
Resources
…Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m. GYM BENEFITS Learn More…
Customer Service & Support
…Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m. Personal Assistants “I enjoy my position in healthcare as I am passionate about my work. It allows me to…
Policies & Procedures
…800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday -…
Events
…Reno and other locations guide Medicare Beneficiaries through Senior Care Plus offerings. RSVP FOR A BENEFITS MEETING Curious About Medicare? Attend an ABCs of Medicare Seminar The ABCs of Medicare…
ABCs of Medicare
…Sign Up In-Person Meetings Sign-Up Our in-person meetings are held on the fourth Thursday of every other month at 5:30 p.m. at the Hometown Health building in south Reno. In-Person…
Forms and Documents
…If mailing to Senior Care Plus, please address the form to: Senior Care Plus, 10315 Professional Circle Reno, NV 89521. We encourage you to contact Senior Care Plus if you…
Prescription Drug Transition Policy
…Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521…
Hearing
…the Complete plan received up to $400 toward the cost of up to two hearing aids from NationsHearing every benefit period. For members with the Renown Preferred Plan, the Essential…
Prescriptions
…8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday – Friday, 8 a.m. to 5 p.m. View Slide Deck: 2025 Understanding Your Rx Benefits…
Important Links
…or Facility Health Library Optum Rx Liberty Dental Senior Care Plus Portal EyeMed website Nations Benefits Senior Care Plus Portal Quality Improvement Population Health Renown Health Hometown Health Medicare Website…
Make a Payment
…a Premium Payment by Mail Senior Care Plus members can mail their premium payment to the Senior Care Plus building: Senior Care Plus 10315 Professional Circle Reno, NV 89521 Recurring…
Benefits and Enrollment Meetings
…are held at the Hometown Health building at 10315 Professional Circle, Reno, NV 89521 unless otherwise indicated. RSVP for a Benefits Meeting Speak to an Enrollment Specialist Can’t make it…
Walking for Wellness
…low-impact walk where you can interact with like-minded community members and healthcare professionals from Renown Health and Senior Care Plus while getting your exercise. Walking for as little as 30…
Aces
Reno Aces Tickets For Senior Care Plus Members…