Definitions
…for your illness or injury. They aren’t covered unless you are also getting a covered skilled service. Home health services don’t include the services of housekeepers, food service arrangements, or…
Notice of Privacy Practices
…may reach us by: Email at customer_service@hometownhealth.com Phone at 775-982-3112, or toll free 888-775-7003, Monday through Friday, 7 a.m. to 8 p.m. Fax at 775-982-3741, Attention: Customer Service Department TTY…
Member Privacy Rights
…and Human Services. To file a complaint with Senior Care Plus, contact Senior Care Plus Customer Services at 775-982-3112 or 888-775-7003 (TTY users call the State Relay Service at 711)…
Member Privacy Policy
…include, but are not limited to, government agencies that oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws. Legal Proceedings: In response to…
Website Disclaimer
…Web sites or online services when you use the Renown Health Web site or online services. Age Policy Our site may have information that children may find useful and informative….
Member Grievance Procedure
…grievance, coverage determination, or appeals process — including status updates — please contact Customer Service: Customer Service 775-982-3112 Toll free: 800-336-0123 TTY Relay Service 711 Hours: Monday – Friday, 7…
Organization Determinations
…a particular medical service or refuses to provide medical care you think that you need. In other words, if you want to know if we will cover a medical service…
Statement of Nondiscrimination
…primary language is not English, which may include: Qualified interpreters Information written in other languages. If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact…
COVID-19
…tests, including: • The federal government has provided access to free covid tests through their dedicated website, covidtests.gov. Every household in the U.S. is eligible to order 4 free at-home…
Current Member Frequently Asked Questions
…do I change my address? Our Customer Service department can change the address we have on file for you. Do I call Customer Service if I have a questions regarding…
Member Rights & Responsibilities
…problem with wheelchair access, Customer Service can help. You have the right to choose a provider for your care. You have the right to choose a provider in the plan’s…
Member Disenrollment Rights
…membership you can call Customer Service for more information at 775-982-3112 or 888-775-7003 (TTY users call the State Relay Service at 711) from 7 a.m. to 8:00 p.m PST Monday–Friday….
Precertifications
…specific medications. Call our Customer Service Department at 775-982-3112 to request a precertification prior to obtaining the service or procedure. Senior Care Plus performs Utilization Review only to precertify the…
Medication Therapy Management
…participating locations at: https://apps2.deadiversion.usdoj.gov/pubdispsearch/spring/main?execution=e2s1. Community take-back sites are the preferred method of disposing of unused controlled substances. Additional drug disposal information can be found on the DEA website at: dea.gov/takebackday…
Resources
…about Low Income Subsidy Extra Help Extra Help Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday -…
Customer Service & Support
…Service 711 Call Customer Service Monday – Friday, 7 a.m. to 8 p.m. Saturday – Sunday 8 a.m. to 8: p.m. Email Customer Service In Person 10315 Professional Circle –…
Prescription Drug Transition Policy
…any questions for Senior Care Plus regarding Part D transition policy, please contact Customer Services using the contact information below. Customer Service Contact Us Call Center 775-982-3112 (Información en español)…
Multi Language Interpreter
Multi-Language Interpreter Services DOWNLOAD INTERPRETER SERVICES GUIDE Take Advantage of Our Free Service We have free interpreter services to answer any questions you may have about our health or drug…
Service Area
Service Area Senior Care Plus Service Area Senior Care Plus, a product of Hometown Health Plan, Inc., is a Medicare Advantage organization with a Medicare contract. learn More Our Service…
Enroll
…Medicare Advantage Plans, visit the Medicare Compare Web page at http://www.medicare.gov. This information is available for free in other languages. Please contact our Customer Service number at 775-982-3112 or toll-free…
Forms and Documents
…physician or facility fill out the back of the form. Once complete, submit it to Hometown Health’s Customer Service department by following the instructions on Claims Department by emailing to…
Important Notice NationsBenefits
…available from the FTC at www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf, and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. Fraud Alert You may place a fraud alert in…
Getting Care During a Disaster
…NV 89521 If the Governor of your state, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency…
Pharamcy FAQ
…inpatient medication has been prescribed your doctor must contact Hometown Health customer service to obtain benefit coverage information specific to your plan design for your medical benefits. What if my…
International Travel
…network and will require travel outside of the geographic service area to either southern Nevada or Utah. 2. Utilization Management has determined that the requested services are medically necessary and…
Contact
Contact Us With questions or concerns regarding your healthcare benefits Contact Us With questions or concerns regarding your healthcare benefits Customer Service Click the link below to send us an…
CMS Star Ratings
…from Medicare 4.5 Stars We received the following Summary Star Rating for Senior Care Plus’s health/drug plan services: Health Plans Services: 5 Stars Drug Plan Services: 3.5 Stars View 2026 Star…
Reporting to Government Entities
Reporting to Government Entities Some cases of non-compliance should also be reported to the corresponding federal or state entity. Medicare Fraud Hotline National Benefit Integrity Medicare Drug Integrity Contractor (NBI…
Request Information
…Plan or Medicare Advantage Prescription Drug Plan. For more information, please call Senior Care Plus Customer Service Monday – Friday, 7 a.m. to 8 p.m. If you have impaired hearing,…
Request Information
…Plan or Medicare Advantage Prescription Drug Plan. For more information, please call Senior Care Plus Customer Service Monday – Friday, 7 a.m. to 8 p.m. If you have impaired hearing,…