Welcome to Senior Care Plus
…Plus is supported by and accepted by Renown Health, Reno’s only locally-governed, not-for-profit healthcare network. Renown Health has multiple locations across northern Nevada including Urgent Cares, Lab Services, ER’s, Primary…
Prospective Member Frequently Asked Questions
…to your home, please call our Customer Service department at 775-982-3112 for northern Nevada and 702-914-0863 for southern Nevada. How do I enroll in Senior Care Plus? You can enroll…
Extra Help
…Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Email customer_service@hometownhealth.com…
Mail Order Information
…special packaging. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m….
Formulary Search
…information, contact Customer Service at 775-982-3112 or toll-free at 888-775-7003 Mon – Fri, 7 a.m. to 8 p.m. TTY users should call the State Relay Services at 711. Customer Service also has free language…
Senior Care Plus PDP Mail Order Information
…medications do not ship with any special packaging. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday -…
Accessing Care
…time of service. Please notify our Customer Services Department within 48 hours of discharge from the Emergency Room so we may ask you important questions about your Emergency Room visit….
Annual Enrollment Period Article
…and complicated, potential members are welcome to visit our office at 10315 Professional Circle, Reno, NV 89521. One of our customer service representatives will help guide potential members through the…
Chat Survey
Chat Survey Customer Service Experience At Senior Care Plus, we prioritize feedback and continuously strive to enhance our services based on your valuable input. Please take a moment to tell…
Coverage Determinations & Appeal Rights
…how to name a representative. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m….
Policies & Procedures
…800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle – Reno, NV 89521 Monday -…
Prescriptions
…Management Learn More Customer Service Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email…
Your Membership Card
…for each family member enrolled in Senior Care Plus. Please contact our Customer Service Department if you misplace your card. Download the myHometown Mobile App You will typically receive your…
Senior Care Plus Member Experience Survey
…the quality of care provided by your Primary Care Provider, calling customer service, and overall satisfaction. Can I skip questions or stop the survey if I need to? Yes, you…
Chat with Us
…Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Email customer_service@hometownhealth.com…
Prior Authorization Summary
…to approve a service, treatment, or medication before it is provided. This helps confirm the service is medically necessary and covered. Medicare Advantage plans must follow required timeframes when making…
Interoperability
…access to documentation, registration services, Developer Sandbox services and other developer services related to application programming interfaces (APIs) provided by Hometown Health, pursuant to the Centers for Medicare & Medicaid…
Referral Process
…required for most services. Please see your Evidence of Coverage to determine the unique requirements for each service and work with your PCP to fulfill any requirements. A few important…
Documentation
…a Compliance Concern Need to report a compliance concern, but don’t know where to start? Below are some resources to help you navigate report. Reporting to Government Entities When to…
Transition to OptumRx
…the unique needs of our groups and members, improve the customer experience and enhance our creative solutions to improve health care in our communities. What can Senior Care Plus members…
Careers with Senior Care Plus
…sharing Renown Health’s mission to make a genuine difference in the health and well-being of the communities we serve. We offer wide-ranging medical coverage and great customer service to our…
DispatchHealth
…is available from 8 a.m. – 10 p.m., seven days a week, 365 days a year including holidays. More Information & Helpful Links Customer Service Find out more at the…
For the Healthiest Reasons
…provider choice. Reason #4 We offer exclusive Senior Care Plus primary care practices to better serve our members. Reason #5 We offer locally-based customer service with friendly staff ready to…
Mail Order Survey
Mail Order Survey Senior Care Plus is inviting all members who have used a mail order pharmacy service in the last 18 months to complete our Mail Order Pharmacy Experience…
Service Area
Senior Care Plus Service Area Senior Care Plus, a product of Hometown Health Plan, Inc., is a Medicare Advantage organization with a Medicare contract. View Plans Senior Care Plus is…
Documents
…review your plan documents and understand the plan’s rules. Review the documents associated with your plan below prior to utilizing services. The name of your plan name is noted on…
CAHPS Survey
…of many tools that we use to develop quality improvement plans to enhance your over service and quality of care. Primary Goals of the Survey Provide Medicare beneficiaries and the…
MedImpact Direct Specialty
…plan Copay assistance, if available Nurses and pharmacist helpline, Mon-Fri from 8 a.m. to 8 p.m. Eastern Time. 24-hour emergency service Educational information Translation services Personalized refill program Free standard…
Senior Care Plus Newsletter
Benefits Bulletin Get the latest news from Senior Care Plus! Click on a button below to view a PDF version of your Benefits Bulletin. Winter 2023 spring 2023 Winter 2022…
Durable Medical Equipment
…a new prescription be sent to the medical equipment provider of your choice. AdaptHealth Bennett Medical Services 2600 Mill Street, Reno, NV 89502 775-329-0799 adapthealth.com Accellence Home Medical 5450 Mill…