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Customer Service

Experience Exceptional Support

Senior Care Plus provides dedicated personal assistants ready to support your needs with exceptional customer service. We understand the unique needs of our senior community, so we offer convenient call center hours to ensure you’re always heard and supported. Your well-being is our priority.

Call Center

775-982-3112

(Información en español)

Toll free: 800-336-0123

TTY Relay Service 711

Call Customer Service

Monday - Friday, 7 a.m. to 8 p.m.

Email Customer Service

In Person

10315 Professional Circle – Reno, NV 89521
Monday - Friday, 8 a.m. to 5 p.m.

Personal Assistants

“I enjoy my position in healthcare as I am passionate about my work. It allows me to build relationships with my patients, make patients medical care easier, and to help with positive outcomes.” – Laura, Personal Assistant

Find Your Assistant

Senior Care Plus

A Medicare Advantage organization from Hometown Health

Material ID: H2960_2024_SCPWebsite1_M (CMS Accepted)

Last updated:

Offices

Lobby Hours: Monday – Friday, 8 a.m. to 5 p.m.
Telephone Hours: Monday – Sunday, 7 a.m. to 8 p.m.
Reno: 775-982-3112
Toll Free: 888-775-7003

Call Center

Monday – Friday, 7 a.m. to 8 p.m.

24-Hour Recorded

Assistance:Local: 775-982-3112
Toll Free: 888-775-7003

Información en español 775-982-3242

TTY Relay Service 711

10315 Professional Circle Reno, NV 89521

Senior Care Plus is a Medicare Advantage organization and a stand-alone Prescription Drug Plan with a Medicare contract. Enrollment in Senior Care Plus depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and premiums and or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary. Other providers are available in our network. A salesperson will be present with information and applications. For accommodation of persons with special needs at sales meetings call 775-982-3158 and 711 for TTY.

This information is available for free in other languages. Please call our customer service number at Senior Care Plus Customer Service at 775-982-3112 toll-free at 888-775-7003. TTY users should call the State Relay Service at 711.

Esta información está disponible gratis en otros idiomas. Por favor llame a nuestro número de servicio al cliente al Servicio al Cliente Senior Care Plus al 775-982-3112 sin cargo al 888-775-7003. Los usuarios de TTY deben llamar al Servicio de Retransmisión del Estado al 711.

Hometown Health, Senior Care Plus’ parent company, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.