CHAPS Survey Trends

Helping make informed healthcare choices

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey is a member experience survey conducted annually to a random sample regarding your experience with Senior Care Plus and the quality of healthcare that you receive from your healthcare provider.

Below are the results from the last three years. These results are one of many tools that we use to develop quality improvement plans to enhance your over service and quality of care. Primary Goals of the Survey

1. Provide Medicare beneficiaries and the general public with information to help them make more informed choices

2. Help plans identify problems and improve the quality of care and services

3. Enhance CMS’ ability to monitor quality of care and performance

4. Data included as part of the CMS Star Ratings

senior care plus cahps survey graph

 

Senior Care Plus
A Medicare Advantage organization from Hometown Health