Appeal & Grievance Procedures

At Senior Care Plus, we place a high value on meeting the needs of our members. To help us continue to provide the benefits and services that you need, we need to hear your concerns as well as your compliments.
If you have a concern or complaint regarding Senior Care Plus, you may initiate a grievance by emailing appeals@hometownhealth.com. Senior Care Plus has established a grievance procedure designed to provide a prompt, meaningful and confidential response to your issues.
Please seek immediate assistance from your Primary Care Physician if you have questions or concerns about services or treatment received from providers contracted with Senior Care Plus.
We will listen to your suggestions carefully and do all that we can to make improvements in our plan. For additional information about the member grievance procedure, please refer to your Senior Care Plus Evidence of Coverage. To view your Evidence of Coverage log into My Benefits Coverage.

Customer Service

Contact Us

Call Center

775-982-3242

(Información en español)

Toll free: 800-336-0123
 

TTY Relay Service 711

Call Center Hours
Monday - Friday, 7 a.m. to 8 p.m.
Email us
customer_service@hometownhealth.com
In Person
Monday - Friday, 8 a.m. to 5 p.m.

Senior Care Plus
A Medicare Advantage organization from Hometown Health