Appeal & Grievance Procedures

If you have a concern or complaint regarding Senior Care Plus, you may initiate a grievance by submitting an Appeal & Grievance Form or by emailing appeals@hometownhealth.com. Senior Care Plus has established a grievance procedure designed to provide a prompt, meaningful and confidential response to your issues.

Please seek immediate assistance from your Primary Care Physician if you have questions or concerns about services or treatment received from providers contracted with Senior Care Plus.

We will listen to your suggestions carefully and do all that we can to make improvements in our plan. For additional information about the member grievance procedure, please refer to your Senior Care Plus Evidence of Coverage. To view your Evidence of Coverage log into MyChart.

You may also submit a complaint online through the Medicare.gov website here.